Shipping Policy

Last updated: April 2026

Free Shipping

All orders within New Zealand include free standard shipping. No minimum order value required.

Delivery Times

Standard NZ delivery: 2-4 business days
Rural NZ delivery: 3-5 business days
Orders are processed within 1 business day
All orders include tracking

Shipping Insurance

For $5.00 NZD, you can add shipping insurance to protect your order against loss or damage during transit. If your insured order is lost or arrives damaged, we will replace it at no additional cost.

Packaging

All products are packaged in temperature-stable, discreet packaging with appropriate labelling for research materials. Products are secured to prevent damage during transit.

International Shipping

We currently ship within New Zealand only. Australian shipping is planned for the near future. Sign up for our newsletter to be notified when international shipping becomes available.